Shipping & Return

Shipping Policy

 

We ship with DHL.

 

FREE DELIVERY in Germany for orders over 500€.

Orders are normally processed within one business day however during peak times orders may require up to five business days.

 

With prior arrangements pick-ups can be made in the Southwest Berlin area. Please contact us directly for details after completing your purchase order.


 

Return & Exchange Policy

 

We want you to be completely satisfied with your Brasswood Handwork purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original condition. In the event that your product is faulty, does not match its description or perform its function then a full refund (including postage costs) will be made in its original payment method or store credit will be given. There is no refund or exchange on sale items.

You must contact us before returning your purchase to receive a reference number and start the return process. To return purchases, please package the item securely and post to the return address on the original packaging. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.